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Samsung Galaxy devices no longer taking or sending photos with wrong password after firmware update

When phone is lock and i type in yhe wrong password it dont take the pics or send the email no more after update on S5 :(

Best Answer
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That bug occurs only on some Galaxy S5 version, after the recent 4.4.2 update. Not all Galaxy S5 are concerned and will probably be fixed for the next firwmare update.

We already reported that bug to Samsung, along with some other developers.

After investigation, it's now clear that Samsung broke something into the Android "security" API: applications aren't notified anymore of "failed" login.

We (application developers), can't do anything to circumvent that firmware bug, until Samsung fixes it.

Of course, if you're concerned, we are still offering refund on simple ask: please contact refund@gotya-app.com, and don't forget to attach your Google Play email.

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Comments (61)

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Do you read the official answer here? If that can't solve your problem, please try a full reinstall. Let me know how it goes.

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Yeah but was working before..I used the finger print for months and now it's not working...I switch to password and pattern , and that was ok but it wasn't taking photo when I missed and I read the official answer for that and I tried everything and still not working

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Are you sure it used to work? If so, what happens in between? Do you upgraded your device firmware?

  1. Is there any error log in the "Log" tab?
  2. Which android version are you running?

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I'm using Android 4.4.2 kit Kat ...the fingerprint was working on this firmware...recently I updated the system but was just for better performance the firmware is still the same..there is some errors with the login with my Google account but the error is because I couldn't finish the initial setup because the fingerprint isn't being identified as a lock mode...I tried a pattern and password lock and that was ok with the setup but isn't taking photo when I put the wrong password. .

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Please answer : is there some error into the "Log" tab? If so, please send screenshots or copy/paste them.

Since you updated your firmware, please try a reinstall.

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There is the screen shot ..I will try to reinstall the app

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From your screenshots, it looks like you're having a lot of network issue during synchronization. You are not receiving pictures by email, right? But are pictures visible into the app?

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No..isn't taking any pictures even in the app only...I put the wrong pattern or password a lot of times and isn't taking any photo

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I reinstalled many times but only the shutdown picture was taken, other notification does not work.

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Mehmet Ali Özcan wrote:

I reinstalled many times but only the shutdown picture was taken, other notification does not work.
Which version your device is running? You talked about an update, but mine is still 4.2.2 and is working perfectly.

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That bug occurs only on some Galaxy S5 version, after the recent 4.4.2 update. Not all Galaxy S5 are concerned and will probably be fixed for the next firwmare update.

We already reported that bug to Samsung, along with some other developers.

After investigation, it's now clear that Samsung broke something into the Android "security" API: applications aren't notified anymore of "failed" login.

We (application developers), can't do anything to circumvent that firmware bug, until Samsung fixes it.

Of course, if you're concerned, we are still offering refund on simple ask: please contact refund@gotya-app.com, and don't forget to attach your Google Play email.

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Is this error message the course of the pictures dont taking and failing to send on wrong password attempt.

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Hi, I'm facing the same problem as the OP.

Samsung Galaxy S5 Stock (no custom rom, no root) with GotYa app (validated license).

This app stopped working last month when I received the Samsung OTA update. Samsung claimed they made a few performance improvements. I did notice they made some changes to the finger print scanner (internally). You can now scan the same finger twice (vertically and horizontally) for a faster unlock, feature which wasn't available previously.

It could be the changes Samsung made to the S5's fingerscanner preventing GotYa from grabbing the failed unlock event.

https://www.dropbox.com/s/sb3rece2igcvgre/2014-08-23%2014.28.46.png?dl=0

I tried to uninstall the app, reinstall it, reconfigure it, change unlock pattern to PIN, result is the same. GotYa fails to GetIt.

LE: I forgot to mention that the app doesn't take pictures either (it simply doesn't recognise a failed unlock attempt)

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In your case, it seems there's a lot of network issue. Do you try a reinstall? Or a better data connection?

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Your questions have been answered before you asked them, if only you read the comment entirely.

Like I said previously, I tried reinstalling, I even tried factory reset.

It is not a network issue either since the app itself doesn't pick up any failed attempts (I'm checking the failed unlocked attempts inside the app, not my inbox).

It is definitely a problem with the app on the Galaxy S5 since the latest update rolled out. Best thing to do is find out what Samsung did to the S5 with that update and adjust the code in your application. I'm not looking for a refund, I paid for this app for a reason and I stand by it.

I urge you to do what you do best and sort this issue asap.

Regards

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I urge you to do what you do best and sort this issue asap.

My own Galaxy S5 hasn't been updated to 4.4.x, so I ordered a brand new Galaxy S5 from the USA, and I'm still waiting for the delivery. That issue is my #1 priority, trust me.

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Just received my (updated) Galaxy S5, but I'm not able to reproduce the problem. The fingerprint sensor is correctly reporting failures to GotYa! What are the exact steps to reproduce your problems?

x5BcK2uS6yFnDELX2hj4

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Hi all,

Cerberus developer here, thought to shed some light on what happened since we are all in the same boat. It seems that after the latest software update, the S5 does not communicate to device administrators when a wrong unlock attempt has been done.

For the G900F, the problem started with firmware XXU1ANG2: https://www.dropbox.com/s/shs4rniblg1ktzm/Screenshot_2014-08-28-09-21-40.png?dl=0

I see that you bought a G900T, I'm not sure what is the corresponding update but I think it could be UVU1BNG4: http://www.tmonews.com/wp-content/uploads/2014/08/Screenshot_2014-08-27-09-53-00-660x1173.png

Unfortunately I really don't know what we could do to fix this, Samsung definitely screwed up something because the onPasswordFailed is never called.

Hope that helped, if anyone finds more info please share it :-)

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Luca Sagaria wrote:

Hi all,

Cerberus developer here, thought to shed some light on what happened since we are all in the same boat. It seems that after the latest software update, the S5 does not communicate to device administrators when a wrong unlock attempt has been done.

Hello Cerberus, glad to read you! Do you know if that happens only for the fingerprint lock, or for whatever lock we set? It isn't clear from the customer reports.

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It seems to happen with any lock method, I personally tried with the PIN code on a S5 that a friend borrowed to me for a couple of hours.

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Luca Sagaria wrote:

It seems to happen with any lock method, I personally tried with the PIN code on a S5 that a friend borrowed to me for a couple of hours.

We sounds definitely screwed.

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GotYa! Team wrote:

Luca Sagaria wrote:

Hi all,

Cerberus developer here, thought to shed some light on what happened since we are all in the same boat. It seems that after the latest software update, the S5 does not communicate to device administrators when a wrong unlock attempt has been done.

Hello Cerberus, glad to read you! Do you know if that happens only for the fingerprint lock, or for whatever lock we set? It isn't clear from the customer reports.

I explained in a previous post that the new firmware version after the update is NG2. You then go and buy a different phone from USA (SM-G900T instead of SM-G900F) with a different firmware (NE6) and tell me you can't replicate the issue? How can we count on your support when you don't even know what you're doing here!

I also stated in a previous post that the issue is not only specific to fingerprint unlocking, but I see my detailed reports aren't good enough for you.

Maybe start reading what your customers write before you reply, or at least drop support all together.

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You then go and buy a different phone from USA (SM-G900T instead of SM-G900F) with a different firmware (NE6) and tell me you can't replicate the issue? How can we count on your support when you don't even know what you're doing here!

Why being rude? There's more than a dozen of different Galaxy S5 worldwide - and it wasn't clear if the problem only occured on some versions or not. Moreover, nowadays, which companies are offering a "one2one" support for 3$? Think twice about it.

Anyway, that issue is all about a bug caused by Samsung's (heavy) modifications to Android, and we (application developers) can't do anything until Samsung fixes it.

If you're interested in the technical thing, take a look here. The "onPasswordFailed" callback is never fired.

Of course, meanwhile, we are still offering refund on simple ask.

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I think now is clear that the problem is with the update. ..Thank you for all attention ...we hope that the app be updated to be compatible with this situation :D

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Hello everyone i'm facing the current issue . bought the app a while ago was working great with my Galaxy S3. I upgraded to the S5 last week and not Gotya won't work :(. I uninstalled and tried re installing again still nothing. The app just wont take a pic and send location anymore when there is a failed login. Is anything being done to fix this? A shame really, this app was pretty good on the older phones.

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Hi all, I'm the developer of a similar app called Lockwatch. I have already raised this issue on the Samsung developers forum in July when users first reported this problem to me.

http://developer.samsung.com/forum/board/thread/view.do?boardName=General&messageId=270133

Although the issue is confirmed on the above link, I hope the responsible team within Samsung is aware of this issue. It sounds like the problem is also spreading to some other phones which is really bad news.

I'm not sure what else we can do to make Samsung aware of this issue.

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Thanks for the feedback, Charles. I wrote two weeks ago to m.security[AT]samsung.com , the only direct email I could find. A Samsung engineer replied just "we will be looking into it".

Also yesterday I posted on our Google+ page and got some comments and reshares: https://plus.google.com/+CerberusappAndroid/posts/Hz8tRWxjBh5

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I look forward for a solution since Samsung S5 security options can' t be compared to an application such as Got ya!

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i have the same problem with my s5 , are there nothing we can do to get it to work again.?? miss my gotya

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André Hiroshi Tanaka wrote:

Hi!

In my Galaxy S5, if I try to configure Gotya with the finger print authentication, it do not work. In the initial screen to configure Gotya, after enable Gotya, in the second item to define the lock screen, after choose the finger print, it return to the screen to configure and the menu item Definy Lock Screen is not checked and I cant continue to configure the e-mail and finish the configuration.

Do you have a solution?

Thanks!

Hey we had the same problem. ..the performance update of the galaxy s5 I'd the problem...you can't do anything about...we are wating an update of gotya to try to fix this

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I phoned Samsung Customer Care about this problem. They said it is their right to change something in the firmware for security reason. The developers of third parties' applications should fix the problem. Samsung can't fix every problem of all the applications having issues with Samsung's firmwares.

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andreoid wrote:

I phoned Samsung Customer Care about this problem. They said it is their right to change something in the firmware for security reason. The developers of third parties' applications should fix the problem. Samsung can't fix every problem of all the applications having issues with Samsung's firmwares.
Come on! How can it be fixed on our side if the screen lock is NOT part of those "3rd parties" applications? The only way for applications to be notified of "failed login" is to watch after the system's notifications, which is part of the OFFICIAL Android specifications which is broken on latest Samsung's firmwares.

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Well, i feel like a tennis ball played around in a vicious circle....i am not a developer nor a member of Samsung team. I am just disappointed at the situation.

Apparently kitkat 4.4.4 will be released in few weeks time...let's see if Samsung fixes the problem....

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andreoid wrote:

Anyway, should I root my Samsung one day, will finally the app work?
Nothing to do with root, Samsung broke the Android Programmer Interface. Applications aren't notified anymore of failed login, there's nothing we can do but to wait a patch from Samsung.

Trust me, if something could be done, it would be already done, even more regarding the economical consequences of such a bug.

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I tried something that is working for me.

I changed to take pictures when the screen turns on. It's working really fine and sending the pictures to my email with location.

So, for now that the bug remains, I'll keep that way while I'm out and turn off the "screen turns on" option while I'm home or at work.

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Pardon me if i have missed it, but is there a fix for this yet. I do not eant a refund i just want my device to be secure!

Is there any talk ot a date for this issue to be resolved?

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shane lynn wrote:

Pardon me if i have missed it, but is there a fix for this yet. I do not eant a refund i just want my device to be secure!

Is there any talk ot a date for this issue to be resolved?

You should ask Samsung for that.

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Wow, no need to be an arse about it, we paid to support you and the development of the app!

That's what the money is for, for you to do what you need to do and find a solution.

Did it ever occur to you why we don't want a refund?

If you're not planning to move a finger on this matter just send everyone a refund and discontinue the app for this phone.

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Adrian wrote:

Wow, no need to be an arse about it, we paid to support you and the development of the app!

That's what the money is for, for you to do what you need to do and find a solution.

Did it ever occur to you why we don't want a refund?

If you're not planning to move a finger on this matter just send everyone a refund and discontinue the app for this phone.

Come on. We DO offer refund on simple ask, along with a one-to-one support in less than 24 hour.

As noted above there's NO SOLUTION until Samsung provide a fix through a firmware update, is'nt that clear enough? You can complaint here if you really want to help.

About discontinuing : not all Galaxy S5 are concerned, it depends on build version and will probably be fixed on the next release (Android 5.0)

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Ok guys for galaxy s5 I factory reset my phone. Figured out the steps needed to make it work.

FYI mine is a G900W8 (csc files are also different on this one than other G900 versions)

#1 Enable got ya.

note Use no fingerprint.

#2 Use ALPHA PASSWORD.

Set it up like this and check it works

#3 Then through gotya enable it again and set up the phone again as fingerprint

test it is working fine.

It works ok for me then.

Touchwiz is very SLOW in my personal own opinion. But the phone a great combination of durability and hardware..

Good news is the S5 is going to have a decent cyanogenmod release soon and hopefully a way to switch without knox getting triggered.

http://forum.xda-developers.com/galaxy-s5/unified-development/rom-cyanogenmod-12-0-android-5-0-t2945538

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I'm reading the S5 comments, but I have an S4. Is the issue that we are waiting/hoping for some sort of update from Samsung? If there is no pending solution, then I may as well get my refunds. (I paid for it twice)

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Nice

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Nice

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No OPPO on hands to test, unfortunately. Do you looked here?

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GotYa! Team wrote:

No OPPO on hands to test, unfortunately. Do you looked here?
Yes, I looked through other posts. No other security software installed. The strange thing is, its captures picture/ location when I do a shutdown. No error logs.

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Delvin Lee W K wrote:

GotYa! Team wrote:

No OPPO on hands to test, unfortunately. Do you looked here?
Yes, I looked through other posts. No other security software installed. The strange thing is, its captures picture/ location when I do a shutdown. No error logs.

Are you using the system's screen lock?

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I am using the numeric pin unlock

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انتهئ البرنامج

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I'm having the same issue with my S4. I thought it was just my phone because I tried a few apps and none work with the lock screen. This app does work when you set it to take photos whenever the screen is turned on though. Samsung needs to fix this asap or I will be looking to buy a different brand phone.apparently this has been going on for months.

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Samsung just doesn't care about their users, thats the difference between them and HTC. They even release lollipop with is a whole new OS which has the same problems which doesn't make any sense. I will see if I can contact a dev on XDA and see if they will be willing to help even though i think the answer will be no just because they are so busy. The only reason Im still using the TW OS is because of the finger print and camera, otherwise I would have been gone a long time ago.

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Nevermind I have the Samsung problem

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I have a Galaxy S3, 9305T with Android 4.4.4.

It doesn't take the picture when entering invalid unlock sequence. Please fix it.

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I just want to clarify that the two times it worked (took the picture and sent it by email) was when I shut down the phone. For incorrect unlocking sequence the app does not record anything on the history, and there is no evidence that a picture has been taken.

Also note that my phone is mpt rooted and that I installed and un-intalled the app twice to discard any installation issue.

If there is no solution for this, I would lile to have a refund.

Thanks, Fernando.

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Same problem with Galaxy S3, GT-I9305 and Android 4.4.4.

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Are you running a custom rom?

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No, I am not.

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If there is no solution right now, I request my money back. Please refund me as the application is unuseable.

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No matter how many pads I connect it will not register as a failed attempt in the log or take a photo.

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It doesn't work on Galaxy Note 3 with 4.3 installed, not 4.4.2 and still no photo is taken as we speak. So your claim that the problem is 4.4.2 makes no sense. Firmware hasn't changed for ever just because I refuse to update to 4.4.2 (sd card writing privileges). The last 2 photos I see are at the beginning of February, today did some more testing and still nothing, no picture taken. No matter 4 pads are used.

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Hello,

I have a Galaxy S5 SM-G901F. Gotya takes a pictures on fingerprint failure authentication, and sends notification by mail.

But it causes my Galaxy S5 reboot at least once a day. especially when I put the network in Airplane mode in the night, and when I try to unlock the phone by fingerprint in the morning it reboots systematically.

I uninstalled Gotya app, and everything goes well now !. Can you please help me with that ?

For information, I have a rooted Galaxy S5, and it is under Lollipop.

Regards.

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Não consigo abrir o aplicativo com o Samsung Galax J5 metal, android 6.0. Sempre que clico no aplicativo aparece a mensagem: GotYa! se recuperou de um erro inesperado forçando o aplicativo a reiniciar. Voce pode nos ajudar para arrumar esse problema enviando um relatório. Eu transferi dados dos aplicativos do meu celular S3Neo (anterior) para o J5 metal e esse foi o único aplicativo que não abre. Qual seria o problema?